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FAQ
Reservations
My reservation is not listed in my account. Why?

My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation email to Rewards@theguestbook.com. We will track the reservation and issue rewards within 7 business days, after your stay completes and as long as the stay meets our eligibility criteria.

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Verwandte Fragen

Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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My reservation was denied due to no matching email.

You are seeing this message as the reservation has been deemed ineligible due to the email address on file being changed. If you have an alternate email address, please add

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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